FAQs

Return Policy

We want you to be happy with your Seek. If there is an issue with sizing or you are not entirely satisfied, please let us know and we will work together to find a solution.

Sale items + One Of A Kind pieces: FINAL SALE.

Full price items: Returns and exchanges must have original tags and not be worn, washed, or altered. For an exchange or refund, please email us at info@seekcollective.com within 7 days of receiving your order and provide a reason for your request.

  • Domestic U.S. Returns/Exchanges:
    • We will provide a return shipping label for all full priced returns for exchanges and store credit.
    • Customers are responsible for shipping of full priced returns for refund.
  • International Returns & Exchanges:
    • Customers are responsible for all return shipping charges. We recommend obtaining a tracking number.
  • All returns/exchanges must be postmarked within 14 days of delivery.
  • Seek Collective is not responsible for lost or undelivered returns.

If you receive a damaged or incorrect item, notify us by emailing us at info@seekcollective.com within 3 days of delivery.

PLEASE NOTE: We do not accept refund or exchange due to irregularities in print, pattern, or color. Please see below.

Shipping

We offer free shipping for all orders over $250 in the USA, a flat rate of $7 for shipping within the US, and a flat rate for international shipping. Please note shipping costs are non-refundable and duties and taxes are the responsibility of the customer. We ship in eco-friendly packaging, including mailers that are reusable and 100% compostable.

Special Requests

If you find that your size is sold out in a style you love, please let us know! Sometimes we have a restock coming in and in certain cases, we can even do special orders.

Payment Policies

We accept all major credit cards, PayPal, Google Pay, Amazon Pay, and Afterpay which are secure methods of online payment.

Promotions

Promotional prices cannot be applied to previous orders and are only valid within the specified dates.

 

Holiday Return Policy

Special for the holidays, our return window will be extended. For any order placed November 1st through December 25th, you will have until December 31st to initiate a return. Orders placed after 12/25 will adhere to our standard return policy as stated above.

Print and Color Variation

We use handmade production methods, which results in one-of-a-kind textiles. Print placement may vary on items. We also use natural dyes, which produce shade variations in each batch. Some natural dyes can fade slightly or shift with wear and washing over time. We find beauty in this process.

These elements make each garment truly distinctive and one-of-a-kind and we ask our customers to understand and appreciate this aspect of handmade textiles and goods.

Sizing

We generally run true to size and design items to fit in a loose comfortable manner. Approximate garment measurements are provided on each product page as soon as they are available to us. If you have questions about a specific item, please contact us before you order by using the “Help” button or emailing us at info@seekcollective.com.

Caring for Naturally Dyed Garments

Care instructions are provided on the product pages for each item.
Certain colors, such as indigo, may cause initial bleeding during the first wear and wash. You may hand wash separately before wearing to avoid this. Naturally dyed black and grey shades react to citric acid, such as lemon juice, which may cause a bleaching type of effect. 
Water containing iron can sadden certain shades, as can heavy acid perspiration or strong ozone pollution. 
Do not use bleach, strong chemicals, or harsh detergents.
Store in a cool, dry place away from direct sunlight.