If you find that your size is sold out in a style you love, please let us know! Sometimes we have a restock coming in and in certain cases, we can even do special orders.
We offer free shipping for all orders over $250 in the USA, a flat rate of $7 for shipping within the US, and a flat rate for international shipping. Please note shipping costs are non-refundable and duties and taxes are the responsibility of the customer. We ship in eco-friendly packaging, including mailers that are reusable and 100% compostable.
We accept all major credit cards, PayPal, Google Pay, Amazon Pay, and Afterpay which are secure methods of online payment.
Promotional prices cannot be applied to previous orders and are only valid within the specified dates.
We want you to be happy with your Seek. If there is an issue with sizing or you are not entirely satisfied, please let us know and we will work together to find a solution. We accept returns and exchanges on full price items only. Sale items are FINAL SALE. Returns and exchanges must have original tags and not be worn, washed, or altered.
For an exchange or refund, please email us at email@example.com within 7 days of receiving your order and provide a reason for your request.
- Domestic Returns:
- For orders over $250, we will provide a free return shipping label and directions for sending back the item(s) for customers' first 5 returns. After 5 returns, we'll provide a return shipping label for a fee of $7 which will be deducted from the refund amount.
- For orders under $250, we will provide a return shipping label for a fee of $7 which will be deducted from the refund amount.
- Domestic Exchanges:
- All orders in the US qualify for free exchanges. We will provide a free return shipping label and directions for sending back the item(s).
- International Returns & Exchanges:
- Customers are responsible for all return shipping charges. We recommend obtaining a tracking number.
- All returns/exchanges must be postmarked within 14 days of delivery.
- Once the item(s) is received by Seek Collective and is in acceptable return condition, a refund will be issued or the exchange item(s) will be sent out.
- If goods are not available for the requested exchange, a refund will be issued.
- Seek Collective is not responsible for lost or undelivered returns.
If you receive a damaged or incorrect item, notify us by emailing us at firstname.lastname@example.org within 3 days of delivery.
PLEASE NOTE: We do not accept refund or exchange due to irregularities in print, pattern, or color. Please see below.
Holiday Return Policy
Special for the holidays, our return window will be extended. For any order placed November 1st through December 25th, you will have until December 31st to initiate a return. Orders placed after 12/25 will adhere to our standard return policy as stated above.
Print and Color Variation
We use handmade production methods, which results in one-of-a-kind textiles. Print placement may vary on items. We also use natural dyes, which produce shade variations in each batch. Some natural dyes can fade slightly or shift with wear and washing over time. We find beauty in this process.
These elements make each garment truly distinctive and one-of-a-kind and we ask our customers to understand and appreciate this aspect of handmade textiles and goods.
We generally run true to size, but if you are in between sizes, we suggest sizing down. Approximate garment measurements are provided on each product page as soon as they are available to us. If you have questions about a specific item, please contact us before you order by using the “Help” button or emailing us at email@example.com.
Caring for Naturally Dyed Garments
Care instructions are provided on the product pages for each item.
Certain colors, such as indigo, may cause initial bleeding but will not stain. You may hand wash separately before wearing to avoid this.
Water containing iron can sadden certain shades, as can heavy acid perspiration or strong ozone pollution.
Do not use bleach, strong chemicals, or harsh detergents.
Store in a cool, dry place away from direct sunlight.